Frequently asked questions

Questions, answered plainly.

What MyComes is, how Comes works, who it is built for, how access works, and what happens to your data. Open any question for the short answer, then the follow ups beneath it.

An open leather notebook with handwritten questions beside a fountain pen

The platform

6 questions

What is MyComes?

MyComes is a relationship intelligence platform for professionals who grow through relationships, made by NexYear. It keeps contacts, occasions, gifting and follow-ups in one private place. Its AI advisor, Comes, tells you who needs attention and what to say or send.

Follow up questions

What does relationship intelligence mean at MyComes?

MyComes remembers what matters about everyone in your network, watches for moments worth acknowledging, and hands you a specific action: who to contact, what to say, what to send. It runs quietly in the background, so the right touchpoint does not depend on your memory.

What are the main parts of MyComes?

MyComes includes the relationship vault, the Monday brief, Comes the AI advisor, gifting intelligence, campaigns, an audio version of the brief, and concierge onboarding. All of it lives in your private client portal.

Who makes MyComes?

MyComes is made and operated by NexYear Consulting, LLC, and was founded by Drew Meitner.

How is MyComes different from a CRM?

MyComes is built around the relationship itself: occasions, preferences, gift history, conversation notes and the right moment to reach out. Instead of waiting to be searched, MyComes surfaces who needs your attention each week and suggests what to do or send. We call it a memory for the business.

Follow up questions

Does MyComes connect to my CRM?

MyComes does not sync with a CRM today. During concierge onboarding, the MyComes team can import your existing contacts from most CRMs, spreadsheets or contact exports, one time and with human help. Exporting your vault to popular CRM platforms is on the roadmap.

Does MyComes read my email or calendar?

No. MyComes does not connect to your email or calendar, and that is intentional: MyComes tracks what you tell it, rather than everything you do.

What is the MyComes relationship vault?

The vault is the complete record MyComes keeps for every contact in your network. Each profile holds occasions, preferences, gift history, conversation notes and business milestones. The vault grows richer over time as you add to it.

Follow up questions

What does a contact look like in MyComes?

Every relationship sits in one place with its tier, temperature, last touch and the story so far. MyComes uses that history to tell you who is cooling before it costs you.

Can I add or edit contacts myself?

Yes. In the Contacts section of your portal you can open any contact to edit the profile, add occasions or update notes, and changes save automatically. The Add Contact button creates a new profile, and your concierge team can help enrich it at your next check-in.

What is the MyComes Monday brief?

The Monday brief is a weekly briefing MyComes delivers every Monday morning. It covers who needs your attention this week, what is happening in their world, and what to say or send. It reads as a prepared action list built around your own network.

Follow up questions

What if my Monday brief does not arrive?

Check your spam folder first, then contact the MyComes team at apollo@mycomes.ai. The team looks into any missing brief directly.

Can I listen to the brief instead of reading it?

Yes. The Monday brief is also available as an audio briefing, so you can listen on a commute, a morning run, or whenever you think best.

Can I change my brief preferences?

Yes. Brief customization options are in your portal settings, or you can email apollo@mycomes.ai with your preferences and the team will update them.

Which occasions does MyComes keep track of?

MyComes tracks the moments that matter in each relationship, including birthdays, closings and closing anniversaries, business milestones, gift anniversaries and family milestones. It also covers profession-specific moments such as move-in dates, retirements, promotions and new grandchildren. Occasions are planned 90 days out, so there is time to choose the right gift.

Follow up questions

Where does MyComes get occasion details?

Occasion details come from what you share with MyComes, starting with concierge onboarding, where the team maps your network with you. You can add occasions to any contact in your portal at any time.

Does MyComes remind me before an occasion?

Yes. Comes watches your network for upcoming moments and puts them in front of you, including in your Monday brief, with a suggestion for what to say or send.

What is the MyComes client portal?

The MyComes portal is where clients log in to their full relationship vault between briefs. It holds contact histories, gift logs, occasions and AI-generated talking points, and it is where you ask Comes questions. Clients sign in at mycomes.ai/login.

Follow up questions

Is there a MyComes mobile app?

Native iOS and Android apps with full vault and brief access are on the MyComes roadmap and listed as coming soon.

What other integrations are planned?

The MyComes roadmap lists calendar sync for birthdays and occasions, vault export to popular CRM platforms, and Comes suggestions in your inbox, all marked coming soon. For API access, contact the MyComes team.

Comes, your AI advisor

6 questions

What is Comes?

Comes is the AI relationship advisor inside MyComes. Comes knows your relationship history and answers questions about your network, from who to reach out to this week to what to send a specific person. It is included for every MyComes client.

Follow up questions

Where do I find Comes?

Comes is in the Comes tab of your MyComes portal, available between briefs or whenever a moment calls for it.

What AI does Comes use?

MyComes lists Anthropic as its subprocessor for AI processing (Claude) for Comes advisor functionality.

How do you pronounce Comes?

Comes is pronounced KOH-meez, and it is always written Comes. The platform name MyComes is said the same way, as my KOH-meez.

Follow up questions

What does the name Comes mean?

Comes is a Latin word for the trusted companion an emperor kept closest. The title of Count comes from it, because a Comes was the most important person in the room.

Is Comes said like the English word comes?

No. Comes has two syllables, KOH-meez, following the Latin word it is named after.

What can I ask Comes?

You can ask Comes anything about your network. Typical requests are who to reach out to this week, a gift recommendation for a specific person, a draft follow-up message, or what is happening in a contact's world. Comes answers from what is in your vault.

Follow up questions

What are some example questions for Comes?

Clients ask Comes which people to reach out to this week, what would make a good gift for a particular client, and for a draft follow-up after a call. Comes responds with a specific answer based on your vault.

How fast does Comes answer?

Comes answers while you are still on the call, because your full relationship history is already in the vault.

Can Comes draft follow-up messages?

Yes. Comes drafts follow-ups using the history MyComes holds for that person, such as what you last discussed and what you have sent. You review the draft before you use it.

Follow up questions

Should I review what Comes writes?

Yes. The MyComes terms note that AI-generated output may not always be accurate or complete, so you are responsible for reviewing it before relying on it.

Can Comes prepare me for a meeting?

Yes. Comes gives you full context before an interaction: what you talked about, what you sent, and what has happened in the person's world since.

Does Comes work on its own, or only when I ask?

Comes does both. Comes watches your network continuously for birthdays, business milestones, gift anniversaries and other moments worth acknowledging, and brings them to you in the Monday brief. You can also ask Comes a question at any time in the portal.

Follow up questions

Can Comes tell me which relationships are going quiet?

Yes. MyComes tracks the last touch for every contact and tells you who is cooling before it costs you.

Can Comes summarize my week?

Yes. You can ask Comes to summarize who needs attention this week, and the Monday brief does the same automatically each Monday.

Can Comes see other clients' information?

No. MyComes does not share your vault with other clients, and no one else has access to its contents. Comes works only from your own relationship data.

Follow up questions

Is my data used to train or sell anything?

MyComes does not sell, share or analyze your relationship data for any purpose other than running your account. Your network is not a product.

Does Comes have access to my inbox?

No. MyComes does not connect to your email or calendar, so Comes works from what is in your vault.

Gifting and campaigns

5 questions

How does MyComes help with client gifting?

MyComes gives you gifting intelligence: recommendations specific to each person, each moment and what you have already sent them. It tracks gift history, preferences and occasions across your whole network, so you avoid generic choices.

Follow up questions

Will MyComes suggest a gift I have already sent?

MyComes keeps a full gift history for every contact, and each recommendation accounts for what you have already sent that person.

Where does the MyComes gifting know-how come from?

MyComes grew out of NexYear, a gifting house that sends thousands of considered gifts for the people its clients keep.

What is a campaign in MyComes?

A MyComes campaign is a gifting and outreach program built around the moments that matter, such as closings, birthdays, anniversaries and milestones. Campaigns run across your whole network while each gift stays specific to the person. Comes surfaces recommendations so nothing feels mass-produced.

Follow up questions

How far ahead are campaigns planned?

MyComes plans birthdays, closings and anniversaries 90 days out, so there is time to choose the right gift.

Can a whole team run campaigns in MyComes?

Yes. Lending and partnership teams use MyComes to maintain a database of agents and past clients, track gifting activity and monitor budgets across the organization.

How does MyComes choose a gift recommendation?

MyComes bases each gift recommendation on the person's preferences, the occasion and their gift history. Comes can suggest options for a specific contact when you ask.

Follow up questions

Can I ask Comes for a gift idea directly?

Yes. Ask Comes something like 'What's a good gift for this client?' and it answers based on what your vault holds about that person.

Can I see a gift recommendation before I join?

Yes. In a MyComes demo, the team walks a real gift recommendation from brief to execution.

Can MyComes track gifting activity and budgets?

Yes. MyComes logs every gift sent to each contact, and clients use it to track gifting activity and monitor budgets. Gift logs sit alongside occasions and notes in your portal.

Follow up questions

Can I see everything I have sent one person?

Yes. Every contact in MyComes has a full history of gifts sent, occasions tracked and notes from every call.

Does gift history affect future recommendations?

Yes. MyComes uses what you have already sent a person to keep each new recommendation specific to them.

How does MyComes handle closing anniversaries?

MyComes tracks every closing date and prompts the right acknowledgment at the right time, for every client and every year. It is especially useful for mortgage and real estate professionals, whose past clients are a leading source of referrals.

Follow up questions

Does MyComes track other dates around a home purchase?

Yes. Closing anniversaries, move-in dates and family milestones all live in your MyComes vault.

What about a congratulations gift right after closing?

MyComes surfaces newly funded or closed deals as moments where a congratulations gift lands well, with Comes suggesting what to send.

Who it is for

7 questions

Who is MyComes for?

MyComes is for high-touch professionals whose revenue follows their relationships. That includes mortgage and lending professionals, real estate brokers and agents, financial advisors and wealth managers, executive coaches and consultants, and business owners.

Follow up questions

Can someone outside those fields apply?

Yes. The MyComes application also lists business development and an Other option alongside the core industries.

Does network size matter?

The MyComes application asks how large a network you actively manage, with ranges from under 50 to 500 or more. MyComes is built to give every relationship the same attention whether you keep 20 or 200.

How do mortgage professionals use MyComes?

Mortgage professionals use MyComes to track their whole referral network: realtors, past clients, financial planners and attorneys. MyComes surfaces the right moment to reach out, suggests the right gift, and delivers a clear action list every Monday.

Follow up questions

How does MyComes keep referral partners warm?

MyComes tracks every touchpoint with each referral partner so no relationship goes cold between transactions.

What does the Monday brief look like for a loan officer?

Each week the brief is a clear list of who to call, what to say and what to send, built around your own book of contacts.

How do real estate agents use MyComes?

Real estate agents use MyComes to keep past clients warm long after closing. MyComes tracks every client, occasion and touchpoint, and Comes surfaces the right moment and the right gift, including the one-year closing anniversary.

Follow up questions

Does MyComes work for agents with a large past-client list?

Yes. Whether you have 50 past clients or 500, MyComes is built so every one of them gets the same level of attention.

How does MyComes help agents earn referrals?

Clients who feel remembered refer, and MyComes keeps past-client relationships warm so they stay an active referral network.

How do financial advisors use MyComes?

Financial advisors use MyComes to keep a complete profile for every client, covering life events, family milestones, gifting history and communication preferences. Comes watches for the right moments, such as birthdays, anniversaries and retirements, and puts the right action in front of you every Monday.

Follow up questions

Can MyComes help before a review meeting?

Yes. Comes gives you full context before every interaction: what you talked about, what you sent, and what has happened in the client's world since.

Do wealth management firms use MyComes?

Wealth management firms and RIA networks are among the organizations MyComes partners with.

How do executive coaches use MyComes?

Executive coaches use MyComes to stay present with clients between sessions. MyComes tracks sessions, milestones, personal occasions and professional achievements, and Comes surfaces the right moments to reach out between engagements.

Follow up questions

What client milestones does MyComes track for coaches?

MyComes helps coaches acknowledge client achievements such as promotions, launches and board appointments.

Can MyComes help coaches get referrals?

Yes. MyComes helps coaches stay top of mind with past clients, who often know other executives looking for coaching.

How do business owners use MyComes?

Business owners use MyComes to stay present for clients, partners, key vendors and referral sources while running everything else. MyComes tracks birthdays, business anniversaries, deal closings and milestones, and tells you who needs attention and when.

Follow up questions

Do I need an assistant to run MyComes?

No. MyComes runs in the background and tells you exactly who needs your attention, without requiring a VA or an admin.

How many relationships can a business owner manage in MyComes?

Whether you have 20 VIP relationships or 200, MyComes is built to give every one of them the same level of attention.

Can teams and organizations use MyComes?

Yes. MyComes works with select partners that lead teams or networks of relationship-driven professionals, including real estate brokerages and teams, mortgage companies and lending groups, wealth management firms and RIA networks, and coaching and consulting organizations. Every partnership is reviewed personally.

Follow up questions

What do MyComes partners get?

MyComes partners receive priority access for their team members or clients, a direct line to Drew for onboarding and support, a custom briefing cadence for team-wide deployments, and preferred terms for organizations with 10 or more users.

How do I start a partnership conversation?

Reach out to MyComes directly to discuss fit and structure. All partnerships are reviewed personally, and MyComes only works with teams that are the right fit.

Pricing and access

5 questions

How much does MyComes cost?

MyComes does not publish a price list. The value of the system is different for everyone, so pricing is discussed after your application is reviewed and the team understands what you need.

Follow up questions

Is there a free trial of MyComes?

No. MyComes has no free trials, instant signups or automated approvals; access starts with an application and a conversation about fit.

How should I think about the cost of MyComes?

MyComes frames it this way: if one relationship you would have missed becomes a closed deal, a referral or a retained client, the system pays for itself.

What is included with MyComes?

Every MyComes client gets the same thing: concierge onboarding, the Monday brief, the Comes AI advisor, gifting intelligence, the full relationship vault and ongoing support. There is no stripped-down version.

Follow up questions

What does ongoing support mean?

MyComes clients get direct, personal support day to day, and every client inquiry is answered by the MyComes team itself.

Is concierge onboarding an extra cost?

Concierge onboarding is part of what every MyComes client receives, and the team builds your vault with you so there are no spreadsheets to fill out.

Is MyComes invitation-only?

Yes. MyComes is invitation-only, and every account is personally reviewed before activation. There are no open signups, and MyComes works with a limited number of clients.

Follow up questions

Why does MyComes limit the number of clients?

MyComes serves a small, curated network of clients and grows deliberately, which keeps onboarding and support personal.

How do I request access?

Apply for access at mycomes.ai/apply. Every application is reviewed personally.

Does MyComes offer pricing for teams?

Yes. MyComes offers preferred terms for organizations with 10 or more users through its partner program. Terms are discussed directly, since every partnership is reviewed personally.

Follow up questions

Can a team get a different brief schedule?

Yes. MyComes partners can arrange a custom briefing cadence for team-wide deployments.

Who handles onboarding for a team?

MyComes partners get a direct line to Drew Meitner for onboarding and support.

How do I cancel or pause my MyComes account?

To cancel or pause MyComes, email apollo@mycomes.ai. MyComes does not have an automated cancellation flow, and the team will talk it through with you personally.

Follow up questions

Do MyComes subscriptions renew automatically?

Under the MyComes terms, recurring fees renew automatically until cancelled, and fees are non-refundable unless stated otherwise.

Can I stop using MyComes at any time?

Yes. The MyComes terms state that you may stop using the service at any time.

Security and privacy

6 questions

Is my data secure in MyComes?

Yes. All MyComes data is encrypted in transit and at rest, and accounts are protected with enterprise-grade authentication and strict session controls. Your vault is yours, and no one else has access to its contents.

Follow up questions

Who can open my MyComes vault?

Only you. MyComes does not share your vault with other clients, and every account is personally reviewed before activation.

Why does MyComes treat this data so carefully?

The relationship intelligence inside MyComes is among the most sensitive data a professional can have, so MyComes treats it that way.

Does MyComes sell my data?

No. MyComes does not sell your data to third parties, use your contacts for advertising, or share your vault with other clients. Your relationship data is used only to run your account.

Follow up questions

Does MyComes store my payment details?

No. MyComes does not store payment data on its servers, and lists Stripe as its payment processing subprocessor where applicable.

Does MyComes share data for marketing?

No. MyComes shares data with service providers solely to operate the platform, never for marketing purposes or with unaffiliated third parties.

What data does MyComes store?

MyComes stores the contact profiles you create, gift history and occasions, conversation notes you add, and your brief preferences and settings. For your own account it also collects your name, email address, phone number and professional details.

Follow up questions

Does MyComes collect data from my email or calendar?

No. MyComes does not connect to your email or calendar and tracks only what you tell it.

Am I responsible for consent from my contacts?

Yes. Under the MyComes terms, you are responsible for having the rights and consents needed to add contact data and to send communications through the service.

Which third parties process MyComes data?

MyComes uses Supabase for database and authentication, Vercel for hosting, Resend for transactional email, Anthropic for Comes AI processing, Google for website analytics, PostHog for product analytics and error reporting, and Stripe for payment processing where applicable. Twilio handles SMS.

Follow up questions

How much data do subprocessors receive?

Data shared with MyComes subprocessors is limited to what is necessary for platform operations, and all subprocessors are vetted for security and compliance.

Is the subprocessor list kept current?

Yes. MyComes updates its published subprocessor list when subprocessors change.

Does MyComes send text messages?

Yes. MyComes can send SMS on behalf of advisors to their opted-in clients, such as appointment reminders, follow-up messages and transactional notifications. Message and data rates may apply.

Follow up questions

How do I stop MyComes text messages?

Reply STOP to any MyComes message. You will receive one confirmation message and no further messages.

How often are MyComes texts sent?

Message frequency varies based on advisor activity and client interactions.

What service levels does MyComes offer?

MyComes targets 99.5% monthly uptime for the client portal and Monday brief delivery. The full service level terms, including support and maintenance notice, are published at mycomes.ai/sla.

Follow up questions

What counts as an urgent issue?

An urgent issue is one that affects your access to the client portal or the delivery of your Monday brief. Urgent issues are handled ahead of standard requests.

Will I know about maintenance in advance?

Yes. MyComes communicates scheduled maintenance windows by email in advance.

Getting started

6 questions

How do I get access to MyComes?

You get access to MyComes by applying at mycomes.ai/apply. The MyComes team reviews every application personally, and if it is a fit, Drew will reach out.

Follow up questions

What does the MyComes application ask?

The application asks for your name, email, industry and role, your biggest challenge in keeping up with your most important relationships, and how large a network you actively manage.

What happens after I apply?

Every application is reviewed personally, with no automated approvals. If it is a fit, the next step is a considered conversation about working together, which is also when pricing is discussed.

Can I see a MyComes demo?

Yes. MyComes demos are live sessions over video or in person, showing how the system would work for your specific network. MyComes does not offer recorded walkthroughs.

Follow up questions

What happens in a MyComes demo?

The team maps a sample of your actual network during the call, asks Comes questions about those contacts, and shows what your first brief would look like. You also see a real gift recommendation walked from brief to execution.

Are demos always available?

Demos are limited, so it helps to request one early.

How do I book a call with MyComes?

Use the Book a call button on the MyComes homepage, which opens a Calendly booking page with NexYear. You can also apply for access or contact the team directly.

Follow up questions

Who will I speak with on the call?

Calls book with NexYear, the company behind MyComes, founded by Drew Meitner.

Do I need to apply before booking a call?

No. The Book a call option sits next to Apply for access on the homepage, so you can start with either.

What happens during MyComes onboarding?

MyComes onboarding is a concierge setup: the team sits down with you, maps your network, and has your vault ready before you ever log in. Every contact gets a profile with occasions, preferences, history and what matters to them.

Follow up questions

Can I bring my existing contacts into MyComes?

Yes. During onboarding the MyComes team can import contacts from most CRMs, spreadsheets or contact exports, one time and with human help.

Do I have to fill out spreadsheets or configure fields?

No. MyComes onboarding involves no spreadsheet importing or field configuration on your part.

How do I log in to MyComes?

Existing clients log in to the MyComes portal at mycomes.ai/login, also linked as Client log in on the homepage. Logged-in clients go straight to their dashboard.

Follow up questions

Can anyone create a MyComes login?

No. MyComes accounts are created only for approved clients, since every account is personally reviewed before activation.

What do I see after I log in?

You see your relationship vault, with contacts, gift logs, occasions and Comes all in one place.

How do I get help with MyComes?

MyComes clients get direct, personal support by emailing apollo@mycomes.ai. Every inquiry is answered by the MyComes team itself.

Follow up questions

Is there a MyComes help center?

Yes. The MyComes help page answers common questions about contacts, the Monday brief, asking Comes and account changes.

What if my issue is urgent?

Email apollo@mycomes.ai and say it is urgent. Issues affecting access or brief delivery are handled ahead of standard requests.

NexYear and MyComes

5 questions

What is the relationship between NexYear and MyComes?

MyComes is made and operated by NexYear Consulting, LLC, a Pennsylvania limited liability company based in Blue Bell, Pennsylvania. The MyComes name and logo are trademarks of NexYear.

Follow up questions

Is MyComes a separate company?

No. MyComes operates under NexYear, which provides the platform and its related services.

Which law governs the MyComes terms?

The MyComes terms are governed by the laws of the Commonwealth of Pennsylvania, with venue in Montgomery County, Pennsylvania.

Who founded MyComes?

MyComes was founded by Drew Meitner, who also founded NexYear. After years in high-touch, relationship-driven business, he could not find a system that thought about relationships the way professionals do, so he built one.

Follow up questions

What belief is MyComes built on?

In Drew Meitner's words, every person who matters to your business should feel like they matter, always, and not only when you remember.

Can I work with Drew directly?

MyComes partners get a direct line to Drew for onboarding and support, and approved applicants hear from him personally.

How did MyComes grow out of NexYear?

MyComes grew out of NexYear, a gifting house that sends thousands of considered gifts for the people its clients keep. That experience shaped how MyComes tracks occasions and recommends gifts.

Follow up questions

Does NexYear still send gifts?

Yes. NexYear continues to send considered gifts on behalf of its clients.

What does the Powered by NexYear mark mean?

It signals that MyComes is built and run by NexYear, the company behind the platform.

Who uses MyComes today?

MyComes serves a small, curated network of clients across mortgage, real estate, financial advisory, executive coaching and business development. MyComes grows deliberately and works with a limited number of clients.

Follow up questions

Are there MyComes case studies?

Yes. The MyComes case studies page shares accounts from mortgage, partnerships and lending clients on how they track relationships and gifting.

What do clients say about MyComes?

Clients say MyComes replaced memory-based tracking with a system that tells them what to send and when to reach out, and one describes it as entirely different from a standard CRM.

How can press contact MyComes?

Press can reach MyComes at apollo@mycomes.ai for inquiries, interview requests or editorial coverage. MyComes responds to all media requests personally.

Follow up questions

How do I request MyComes logo assets?

Email apollo@mycomes.ai for logo assets, brand guidelines or factual background, and include your deadline and outlet.

Can I use the MyComes logo in my article?

MyComes and its mark are trademarks of NexYear Consulting, LLC. Please do not alter the wordmark or use it in a way that implies endorsement without written permission.

Still curious

Ask us directly, or apply for access.